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Service quality survey 2006

As the end of the year is getting closer, it's time to consolidate and make new plans. Thank you for having confidence in our services. We hope we did well. However, we want to further improve the quality of our services so we would like to ask you to spend several minutes and answer to our poll questions.

Good partner relations are a strong base of our business and your answers will be a great support to our system. We would like to thank you for your participation, but also to make a present to luckiest participants. Some of you will be rewarded with special Christmas book with fairytales from Eastern Europe, illustrated by well known artist Renate Habiger.


1. Which servies are of most importance to you?

yes  no   -  truck groupage transport
yes  no   -  land transport - Western Europe
yes  no   -  land transport - East Europe and former USSR
yes  no   -  railway transport
yes  no   -  local transport
yes  no   -  air cargo
yes  no   -  customs clearance
yes  no   -  container and groupage container services
yes  no   -  warehousing

other services:



2. Please rate the importance of following services to your business?

Please mark one out of four answers using a scale:
1=not important, 2=somewhat important, 3=important, 4=very important

  1      2      3      4
  -  e-business
  -  Internet tracking of shipments / Trace & Tracking


3. How important to your business is to have partners working under adequate standards for environmental protection: ISO 14001:2004 (EMS – Environmental Management System)

4. How would you rate our service?
 
Please mark one out of four answers using a scale:
1=not important, 2=somewhat important, 3=important, 4=very important

  1      2      3      4
  -  telephone conversations
  -  direct contacts
  -  quick response, information flow
  -  one face to the customer
  -  reliability
  -  on-time reporting
  -  handling complaints
  -  concise offers
  -  flexibility

  -  interaction of price and quality*

* If your mark to last question is 1 or 2, please choose one of the reasons.




5.
Are there any other clearing & forwarding companies that you are working with?

Milsped
Transportsped
Interjug
Cargo Partner
Kuehne & Nagel


6. What would be a main reason to choose new logistics partner?




7. Would you recommend Schenker as a business partner?

Yes
No


8. How did you first find Schenker?


9. If you have any recommendations for improvement of our services, please use this field:





Personal information is not obligatory. However, we need this information to contact winners of the Fairytail book.

Company:


Name:


Telephone:


E-mail:



Yes, I agree that information from this survey may be sent to SCHENKER.

         

 

Survey is performed according to SCHENKER & CO AG Wien quality standards.


 Contact
SCHENKER d.o.o.
Batajnicki drum 283 d
11080 Belgrade / Zemun
Serbia
Telephone: +381 (0) 11 375 77 17,
Fax: +381 (0) 11 84 88 331
Email: office@schenker.rs