1. Which servies are of most importance to you?

yes  no   -  truck groupage transport
yes  no   -  land transport - Western Europe
yes  no   -  land transport - East Europe and former USSR
yes  no   -  railway transport
yes  no   -  local transport
yes  no   -  air cargo
yes  no   -  customs clearance
yes  no   -  container and groupage container services
yes  no   -  warehousing

other services:



2. Please rate the importance of following services to your business?

Please mark one out of four answers using a scale:
1=not important, 2=somewhat important, 3=important, 4=very important

  1      2      3      4
  -  e-business
  -  Internet tracking of shipments / Trace & Tracking


3. How important to your business is to have partners working under adequate standards for environmental protection: ISO 14001:2004 (EMS – Environmental Management System)

----- not important at all less important important very important

4. How would you rate our service?
 
Please mark one out of four answers using a scale:
1=not important, 2=somewhat important, 3=important, 4=very important

  1      2      3      4
  -  telephone conversations
  -  direct contacts
  -  quick response, information flow
  -  one face to the customer
  -  reliability
  -  on-time reporting
  -  handling complaints
  -  concise offers
  -  flexibility

  -  interaction of price and quality*

* If your mark to last question is 1 or 2, please choose one of the reasons.

----- bad transit times / delays high price damages to the shipment


5. Are there any other clearing & forwarding companies that you are working with?

Milsped
Transportsped
Interjug
Cargo Partner
Kuehne & Nagel


6. What would be a main reason to choose new logistics partner?

------ better service quality longterm cooperation wide array of services low price other


7. Would you recommend Schenker as a business partner?

Yes
No


8. How did you first find Schenker?

----- internet electronic media billboard direct mail word of mouth fax message other

9. If you have any recommendations for improvement of our services, please use this field:





Personal information is not obligatory. However, we need this information to contact winners of the Fairytail book.

Company:


Name:


Telephone:


E-mail:



Yes, I agree that information from this survey may be sent to SCHENKER.