ABOUT YOU

1. Size of your enterprise?

small
medium
large


2. Basic business of your enterprise?

yes  no   -  foreign trade
yes  no   -  domestic trade
yes  no   -  production


3. Which form of marketing communication is most preferable for you?

yes  no   -  printed media
yes  no   -  electronic media
yes  no   -  direct sales

other (please state):

OUR COOPERATION

4. How long do you cooperate with SCHENKER?

less than 6 months
from 6 months to 3 years
more than 3 years

SERVICE, DECISION-MAKING CRITERIA AND YOUR LOGISTICS PARTNERS

5. Which of those services you find important for your business?

yes  no   -  truck groupage transport
yes  no   -  land transport - Western Europe
yes  no   -  land transport - East Europe and former USSR
yes  no   -  railway transport
yes  no   -  local transport
yes  no   -  air cargo
yes  no   -  customs clearance
yes  no   -  sea cargo
yes  no   -  postal services
yes  no   -  logistics
yes  no   -  warehousing

other (please state):



6. Please indicate your criteria of importance when selecting your logistics provider:

Please use this scale to mark your choices:
1=very important, 2=important, 3=less important, 4=not important

  1      2      3      4
  -  wide scope of services
  -  high operational flexibility
  -  creativity
  -  competitiveness  / know how
  -  data integration
  -  e-business
  -  business execution over the Internet
  -  T & T (tracking and tracing)
  -  friendly staff
  -  on-time reporting
  -  minimizing damages
  -  following time schedules
  -  reliability
  -  worldwide presence
  -  ISO 9001 quality certificate


7. Which logistics providers - besides SCHENKER - are important to you?

yes  no   -  JUGOSPED Belgrade
yes  no   -  MILSPED Belgrade
yes  no   -  SIGMA SHIPPING Belgrade
yes  no   -  TRANSPED Belgrade
yes  no   -  6.OKTOBAR Belgrade
yes  no   -  INTERJUG Belgrade

other (please state):

YOUR COOPERATION WITH SCHENKER

8. We have stated here some of our qualities. How do you rank them?

Please use this scale to mark your choices:
1=very important, 2=important, 3=less important, 4=not important

  1      2      3      4
  -  schenker staff in telephone conversations
  -  personal influence during sales
  -  staff qualifications
  -  one face to the customer
  -  reliability
  -  following time schedules
  -  processing complaints
  -  concise offers
  -  calculations according to initial offer
  -  interaction of price and quality
  -  flexibility
  -  attitude of our drivers
  -  vehicle fleet  (condition / cleanness)
  -  accounting


9. How do you rank your overall cooperation with SCHENKER?

very satisfying
satisfying
less satisfying
not satisfying

please describe:



10. WHat percentage of your transport needs is handled through SCHENKER?

up to 10%
11 - 20%
21 - 30%
31 - 40%
41 - 50%
51 - 60%
61 - 70%
71 - 80%
81 - 90%
100%


11. Would you recommend SCHENKER further?

yes
rather yes
rather no
no

please describe:

FEW MORE QUESTIONS

12. Can you suggest anything to improve your cooperation with SCHENKER?


no, everything is fine


13. How would you like to receive information on new SCHENKER services?




14. Is there anything else you want to add?


no, everything is fine


15. If you choose to provide your details, please use following fields :

Company:


Your name:


Position:


City, postal code:


Telephone:


E-mail:


 


Yes, I agree that information from this survey may be sent to SCHENKER.